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#support #help #privacy #faq
  • 1. How to get refund for Google Play purchase?

    Google does not give refunds for most Google Play purchases. However there are exceptions. Return policy depends, for example, on the country and region - the EU has different refund rules.

    More about Google's refund policy: https://support.google.com/googleplay/answer/2479637?hl=en

    You can also contact us directly by sending your purchase details to: forplayers@digitalmelody.eu
    To help you we will need:

    1/ Your Order ID (for instance: GPA.1111-2222-3333-44444),

    2/ Day of purchase

    3/ Total purchase amount

    We will do our best to help you! 

  • 2. How to get refund from Apple App Store purchase?

    If you experience a problem with apps you purchase from the App Store, you can request a refund directly from Apple. You'll need to have a valid reason for the request (for example if you buy something by accident).

    More about Apple App Store refund policy: https://support.apple.com/en-us/HT204084

    1/ Go to Apple's problem reports page using any web browser: http://reportaproblem.apple.com/

    2/ Login with your Apple ID.

    3/ Select the appropriate tab - in this case: apps.

    4/ Select 'Report a Problem' to the right of the purchase you want a refund for.

    5/ Click on 'Choose Problem' and select your problem from the menu.

    6/ Enter details about your problem and then click 'Submit'.

    7/ Wait a while for hear back from Apple.

  • 3. How to redeem Apple App Store promo code on iPhone or iPad

    1/ Launch App Store app on iPhone/iPad.
    2/ Tap on Games tab on App Store
    3/ Scroll down to bottom.
    4/ Tap on Redeem button.
    5/ Enter your Apple ID password.
    7/ Now type in the promo code

  • 4. Apple App Store Subscription Price & Terms

    SUBSCRIPTION PRICING AND TERMS

     

    VIP MEMBERSHIP offers a weekly subscription, you will have a 3-days FREE trial period, after this period you will be charged $4.99. After buying this subscription you will get 30 gems every day, get 3x coins from every level up bonus (without ad), you'll get 4 free bonuses (spin wheels or player attacks) every day and forced ads will be removed. This is an Auto-renewable subscription. The payment is charged to your account after confirmation. The subscription is renewed unless you turn it off 24 hours before the period ends. Your account will be charged for renewal as well.

     

    End of trial and subscription renewal:

    • This price is for United States customers. Pricing in other countries may vary and actual charges may be converted to your local currency depending on the country of residence.

    • Payment will also be charged to iTunes account at confirmation of purchase.

    • Subscription automatically renews unless auto-renew is turned off at least 24 hours prior to the end of the current period.

    • The account will be charged for renewal within 24 hours prior to the end of the current period and identify the cost of the renewal.

    • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase.

    Any unused portion of the free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

     

    Canceling trial or subscription:

     

    You can turn off the auto-renew for the subscription whenever you want to through iTunes account. Check https://support.apple.com/HT202039 . When your current trial/subscription period expires, you will be unsubscribed. The current active subscription period cannot be canceled. After your subscription expires, you will no longer be able to use elements offered in your chosen Subscription Option.

     

    If you have any questions or comments, feel free to contact us at hello@digitalmelody.eu 

     

    Privacy Policy: http://digitalmelody.eu/privacy_policy 

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